The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited’s management to address consumer complaints regarding the airline’s failure to refund ticket fares, particularly in cases where flights were cancelled.
A statement by Mr Ondaje Ijagwu, Director, Corporate Affairs of the Commission in Abuja on Monday, said the airline had failed to refund its customers even in instances where it cancelled its flight operations.
He said the airline’s actions potentially contravened Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018.
Ijagwu said the FCCPA guaranteed consumers the right to timely refunds where advance bookings, reservations, or orders were unfulfilled due to service-provider’s failure.
The director said the summon dated June 13, would require Air Peace to appear before the Commission’s headquarters.
”This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service-providers.”
“In a formal summons dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the FCCPA 2018, requires Air Peace to appear before the Commission at its Abuja Headquarters on June 23.
“Specifically, Section 33(3) of the FCCPA mandates compliance and failure attracts severe sanctions including fines or imprisonment.
“The airline is further directed to produce documentary evidence including complaint log for refunds over the past twelve (12) months.
“Others are total records of processed refunds to date, list of cancelled flights on all routes within the past twelve (12) months, and remedial actions taken to mitigate consumer hardship resulting from cancelled flights,” he said.
Ijagwu noted that the FCCPC had previously investigated Air Peace over allegations of unfair pricing practices, prompting the airline to take legal action to halt the probe. However, he emphasized that the current summons regarding refund issues is a separate matter.
